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Known for superior customer service across the industry, Prismm is with you every step of the way to give you guidance, insight, and smiles.

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No question is the wrong question. Our educated, helpful, and responsible team is available 24/7. Event professionals work around the clock, so we do too.

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Transparency is a core value and very important to us. Please get in touch with any questions any time and we will get back to you as soon as possible.


  • No. You can start with our free plan offering a limited number of free events. Please note that the free events are for an account and not per user. All users of the same business must be registered under one Prismm account. After using your free events, you will need a paid subscription to create more events.

  • You can create multiple floor plans with different layout options for the same event.

  • Each experience created on the Prismm Platform is created to serve one event with floor plans only related to the bespoke needs of that occasion. Past events may not be changed, reused, or repurposed multiple times. Editing and reusing past events to serve new events is a no-no; would you serve yesterday’s leftover dinner to your guest today?

  • Deleted events are still counted as used and are counted upon their creation.

  • Of course, we’d love to chat. You can reach us via 24/7 live chat or email support@prismm.com 

  • Yes, Prismm doesn’t charge per user. Subscriptions go by events created per year.

  • Yes, it absolutely is. In fact, collaboration is at the heart of our platform. You can invite all participants to the event and manage the permissions to control what they can edit or see in view-only mode.

  • Please book a demo with our sales team or sign up here. You can also learn more about our platform on our website — just click the menu to explore further. 

  • You have many options! You can utilize our 24/7 live chat, email support@prismm.com to request a demo, sign up for a webinar class, view a tutorial, or visit our support section.