Get in touch
Contact us: We’re here to help
24/7 customer service
Known for superior customer service across the industry, Prismm is with you every step of the way to give you guidance, insight, and smiles.
Live chat
No question is the wrong question. Our educated, helpful, and responsible team is available 24/7. Event professionals work around the clock, so we do too.
Contact Live Chat
Support center
We respond immediately with helpful answers and friendly advice. Questions are escalated quickly if high-level assistance is needed. The entire C-level team is on speed dial to solve any issues.
Get support
Let's Connect
Transparency is a core value and very important to us. Please get in touch with any questions any time and we will get back to you as soon as possible.
Get in touchFAQs
Do I have to subscribe to a paid plan?
No. You can create an account and receive a limited number of trial events. Please note that the trial events are for an account and not per user. All users of the same business must be registered under one Prismm account. After using your trial events, you will need a paid subscription to create more events.
How many floor plans can I create under one event?
You can create multiple floor plans with different layout options for the same event.
How should a Prismm event be used?
Each experience created on the Prismm Platform is created to serve one event with floor plans only related to the bespoke needs of that occasion. Past events may not be changed, reused, or repurposed multiple times. Editing and reusing past events to serve new events is a no-no; would you serve yesterday’s leftover dinner to your guest today?
What happens if a trial event I created is deleted?
Deleted events are still counted as used and are counted upon their creation.
I have questions; can I speak with someone directly?
Of course, we’d love to chat. You can reach us via 24/7 live chat or email support@prismm.com
If I have a Prismm account, do I have unlimited users?
Yes, Prismm doesn’t charge per user. Subscriptions go by events created per year.
Is Prismm a collaborative platform?
Yes, it absolutely is. In fact, collaboration is at the heart of our platform. You can invite all participants to the event and manage the permissions to control what they can edit or see in view-only mode.
How do I sign up for the Prismm Platform?
Please book a demo with our sales team or sign up here. You can also learn more about our platform on our website — just click the menu to explore further.
How do I learn more about using Prismm?
You have many options! You can utilize our 24/7 live chat, email support@prismm.com to request a demo, sign up for a webinar class, view a tutorial, or visit our support section.
